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Privacy Policy

This Privacy Policy explains how Altlab Solutions Limited ("Altlab", "we", "us") collects, uses, and protects personal data when you use www.altlab.io. We are committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").

Effective date: September 1, 2025


1. What We Collect

We collect personal data in the following ways:

a) When you contact us via the contact form or email. We collect the information you provide: name, phone number, email address, company (optional), subject, and message.

b) Automatically, when you visit the Site. Through Google Analytics and standard web-server logs, we collect technical and usage data such as IP address, browser type, device information, pages visited, and referring URL. See our Cookie Policy for details.

We do not operate user accounts on this Site, and we do not process payments or donations through this Site.

2. How We Use Your Data

We use your personal data for the following purposes:

  • to respond to your enquiries and provide information about our services;
  • to manage and follow up on prospective or existing client relationships;
  • to understand how the Site is used and improve its content and performance (via aggregated analytics); and
  • to comply with applicable legal and regulatory obligations.

We do not use your data for automated decision-making or profiling that produces legal effects, and we do not sell your personal data.

3. Legal Basis and Consent

Under the PDPO, we collect and use personal data for the purposes described above. Where required, we rely on your consent or on your request for information or services as the basis for processing. You may withdraw consent at any time by contacting us, though this may affect our ability to respond to you.

4. Sharing and Disclosure

We do not sell or rent your personal data. We may share it with trusted service providers who help us operate the Site.

These providers process data on our behalf and under contractual confidentiality obligations, and only for the purposes described above. We may also disclose data where required by law or to protect our legal rights.

5. Cross-Border Data Transfer

Our hosting provider's servers are located in Malaysia, and Google Analytics processes data on servers that may be outside Hong Kong. As a result, your personal data may be transferred to and processed in jurisdictions outside Hong Kong. We take reasonable steps to ensure such transfers are made securely and that our providers maintain appropriate safeguards.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is generally retained for [retention period — e.g., up to 24 months] after our last contact with you, unless a longer period is required to manage a client relationship or comply with legal obligations. Analytics data is retained according to Google Analytics' retention settings.

7. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or alteration — including secure hosting and access controls. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the PDPO, you have the right to:

  • access the personal data we hold about you; and
  • request correction of inaccurate personal data.

To exercise these rights, contact us at contact@altlab.io. We may charge a reasonable fee for processing a data access request, as permitted by law, and will respond within the period required by the PDPO.

9. Cookies

We use cookies for essential site functionality and analytics. Please see our Cookie Policy below for details and how to control them.

10. Children

The Site is not directed at children. We do not knowingly collect personal data from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated effective date.

12. Contact

Altlab Solutions Limited — 2/F Tern Centre, Tower 1, 237 Queen's Road Central, Hong Kong · contact@altlab.io